Privacy Policy

1. Introduction

Welcome to myQLine™ ("we," "our," "us," or the "Company"). myQLine™ is owned and operated by Nephos IT Solutions, registered in India.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("QLine" or the "App") and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide Directly

For Customer Accounts:

• Full name
• Phone number (verified via OTP)
• Email address (optional, for Google/Apple Sign-In)
• Profile preferences (favorite businesses, preferred location)

For Business Accounts:

• Business name and type
• Owner/Manager name
• Business phone number (verified via OTP)
• Business email address
• Business address and location
• Password (encrypted)
• Subscription and payment information

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Location Data: Approximate location based on IP address; precise GPS location only when you grant permission
• Usage Data: App features used, screens visited, time spent on app, interaction patterns
• Log Data: Access times, error logs, referring app/website

2.3 Information from Third Parties

• Google Sign-In: Name, email address, profile picture
• Apple Sign-In: Name, email address
• Payment Processors (Razorpay): Transaction status, payment confirmation
• SMS Service Providers: OTP delivery status

3. How We Use Your Information

3.1 To Provide Our Services

• Create and manage your account
• Enable you to join and track queues
• Allow businesses to manage their queues
• Send queue position updates and notifications
• Process subscription payments (for business accounts)

3.2 To Communicate With You

• Send push notifications about your queue status
• Send service-related emails and SMS
• Respond to your inquiries and support requests

3.3 To Improve Our Services

• Analyze usage patterns to improve app functionality
• Debug and fix technical issues
• Develop new features based on user behavior

3.4 To Ensure Safety and Security

• Verify user identity through OTP
• Detect and prevent fraud, spam, and abuse
• Enforce our Terms of Service

4. How We Share Your Information

We do not sell your personal information.

4.1 With Businesses (For Customers)

When you join a queue, the business receives:

• Your name
• Your position in queue
• Your queue status
• Masked phone number (last 4 digits only)

Note: Businesses cannot see your full phone number or email address.

4.2 With Service Providers

4.3 For Legal Reasons

We may disclose your information if required to comply with applicable laws or respond to lawful requests from government authorities.

5. Data Storage and Security

5.1 Where We Store Your Data

Your data is stored on secure servers provided by Google Firebase, located in data centers that comply with international security standards.

5.2 How We Protect Your Data

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest
• Access Controls: Strict access controls limit who can access your data
• Password Security: Passwords are hashed using industry-standard algorithms
• Regular Audits: We regularly review and update our security practices

5.3 Data Retention

6. Your Rights and Choices

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws, you have the following rights:

6.1 Access Your Data

You can access your personal data through your profile section in the app or by emailing support@qline.co.

6.2 Correct Your Data

You can update or correct your personal information directly in the app settings.

6.3 Delete Your Data

You can request deletion of your account through the app settings (Delete Account option). Upon receiving a deletion request, we will delete your data within 30 days.

6.4 Withdraw Consent

You can withdraw consent for push notifications and location access through your device settings.

7. Children's Privacy

7.1 Age Requirements

• Customer Accounts: Users must be at least 13 years old
• Business Accounts: Users must be at least 18 years old

We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

8. Location Data

• Approximate Location (IP-based): To show businesses in your general area
• Precise Location (GPS): Only when you enable "Nearby" feature

You can deny location permission and manually select your city. We do not track your location in the background.

9. Push Notifications

We send push notifications for:

• Queue position updates
• Your turn notifications
• Queue status changes
• Important service updates

You can disable push notifications through your device settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last Updated" date.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023:

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Tirupati, Andhra Pradesh, India.

13. Contact Us